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Visitor Engagement and Education Manager

The Visitor Engagement and Education Manager plays a key role in making the overall museum experience, from gallery visits and tours to ongoing education programming and events, positive and thought-provoking for all museum stakeholders. As the head of Education, the VE&E Manager unites engagement and education and takes the museum’s growing VE&E initiative into its exciting next phase. This is a supervisory position with high inter-departmental exposure and reports to the Gallery and Special Projects Manager. 

This position requires the flexibility to work a Wednesday through Sunday week, including some evenings, to support ongoing programming, the museum’s public open days (Fri-Sun), and events. While days and hours may vary from week to week, an average workweek of 40 hours is expected. 

Competitive salary, with medical/dental/vision benefits and paid vacation and holidays

The full-time position is available October 2019

Summary of Responsibilities

Visitor Engagement 

  • Manage and supervise a team of seven VE&E Associates and Leads

  • Oversee daily visitor engagement operations including opening and closing procedures 

  • Schedule rolling monthly VE&E Associate and Lead shifts

  • Coordinate hospitality for special visits and internal meetings with Development Associate 

  • Coordinate event execution with Event Lead under the leadership of the Gallery and Special Projects Manager 

  • Produce monthly visitor engagement data reports

Education 

  • Manage major educational initiatives

  • Develop and update the education curriculum and set department goals

  • Supervise the Education Lead (who gives school tours, leads workshops, et.c)

  • Oversee high school and volunteer program in partnership with Education Lead

  • Develop tour trainings and plan exhibition-specific education programming with Education Lead

  • Manage education schedule and coordinate public, private and educational tours (e.g., school field trips) 

Gift Shop 

  • Manage gift shop operations and supervise Gift Shop Lead

  • Stock and order exhibition-related and evergreen inventory

  • Manage inventory in partnership with Gift Shop Lead and VE&E Associates  

Requirements

Ideal candidate

  • Responsive and resourceful problem solver

  • Highly organized and detail-oriented

  • Able to multitask a wide variety of activities, prioritizing conflicting needs

  • Proactive self-starter able to follow projects through to completion

  • Able to work under pressure and meet deadlines

  • Able to work effectively independently and also as a positive team player

  • Demonstrates emotional maturity and strong interpersonal skills

Skills and Experience

  • Minimum of 2 years experience in front of house management in an arts organization, or similar

  • Minimum 2 years experience in education related field

  • Team management experience 

  • Hospitality, event and retail experience 

  • Non-profit experience

  • Excellent written and verbal communication skills

  • Strong computer skills. Advanced expertise in Microsoft Office Suite

  • Experience working in Altru or other advanced CRM systems a plus

Valid California Driver’s License and reliable automobile with insurance coverage for use on the job

The Wende Museum is committed to a diverse and inclusive workplace. People of color and members of the LGBTQ+ community are strongly encouraged to apply.  

How to Apply

Submit a resume and brief cover letter in a single PDF attachment with the subject line “Visitor Engagement and Education Manager” to dnaierman@wendemuseum.org

Collections Internship Program

The Wende Museum is pleased to offer Collections Internships for currently enrolled undergraduate or graduate students, as well as recent graduates. Positions are part-time, unpaid, and available for course credit. For more information, please see our flyer.

Interns are accepted year-round on a rolling basis, with internships typically beginning in January, June, and September. To apply, please send cover letter and resume to internships@wendemuseum.org.

Internship Program

The Wende offers internship opportunities for college and graduate students interested in careers in museums. Based upon their academic training, interests and language skills, as well as the availability of projects, interns work in one of the Wende’s departments. While some projects require reading knowledge of German, Russian, or another East Bloc language, these skills are not necesssary for a successful internship. Applicants of diverse backgrounds are encouraged to apply.

We have hosted interns from Bard College, Boston College, California Institute of the Arts, California State University, Dominguez Hills, CSU Long Beach, CSU Los Angeles, Claremont Graduate University, Dartmouth College, Duke University, Europa-Universität Viadrina, Freie Universität Berlin, Goteborgs Universitet, Grinnell College, Hampshire College, Loyola Marymount University, Macalester College, Manhattanville College, Occidental College, Otis College of Art and Design, University of California Davis, UCLA, UC Riverside, UC Santa Cruz, University of Michigan, University of New Hampshire, University of Pennsylvania, University of Southern California, Utrecht University, VU University Amsterdam, and Wesleyan University, among others.